Frequently Asked Questions (FAQs) – Thevault.pk
A: THE VAULT is a leading online retailer of authentic branded makeup and bags in Pakistan. We have been in business since 2016 and offer a wide selection of products from top brands, including MAC, Maybelline, Dior, Morphe, The Ordinary, Nars Too Faced and Chanel.
We operate from Karachi Pakistan, and serve customers nationwide.
Absolutely. All items are 100% genuine, sourced directly from USA. We provide authenticity guarantees.
- Browse products on our website.
- Add items to your cart.
- Proceed to checkout and enter shipping/payment details.
- Confirm your order.
We accept:
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
- Easypaisa/JazzCash
- Cash on Delivery (COD)
- Secure Payment Gateways
Major Cities: 2–3 business days
Other Areas: 3–7 business days
You’ll receive tracking details via SMS/email once shipped.
Q: What is your return policy?
A: Unused/unopened items in original packaging can be returned within 7 Days of delivery.
Q: How do I initiate a return?
A:
Email us at cs@thevault.pk with your order number.
We’ll provide a return authorization and instructions.
Refunds are processed within 5–7 business days after we receive the returned item. COD orders are refunded via bank transfer/e-wallet.
Phone: +92 341 0203334 (11 AM–8 PM, Mon–Sat)
Email: [support@thevault.pk]
Social Media: [@thevault203 on Instagram/Facebook]